Frequently Asked Questions 

Take a look at our list of FAQs, addressing common concerns and questions about gas boilers. 
 
Ideal Boilers should be serviced a minimum of once a year. Our qualified team will inspect your boiler and make sure it's working as efficiently as possible during your annual service. This will provide you with the assurance that your heating system is operating safely and effectively. 
 
A boiler's average lifespan is between 10 and 15 years. While this is an average, if you take good care of your boiler, it might live much longer. When repairs become prohibitively expensive or accumulate, you should consider replacing your boiler. Investing in a new boiler now will save you money in the long term. Ox Heating can assist you in determining when it is appropriate to replace your boiler. 
 
If you have a boiler problem, it's most likely a common issue with a straightforward solution. When a more significant problem arises, however, it might be difficult to determine whether your boiler can be repaired or not. Getting in touch with us is the best choice here. We'll be able to tell you whether your boiler is safe to use after a repair or if it can be fixed at all. 
 
The installation time for a gas heating boiler can vary depending on factors such as the complexity of the system and the size of your property. Generally, it can usually be completed in one day. 
 
Yes, it is highly recommended to hire a professional heating engineer who is registered with Gas Safe (formerly CORGI) to install a gas heating boiler. Gas work should only be carried out by qualified and certified professionals for safety reasons. 
 
Gas heating boilers can be safe and reliable when installed and maintained correctly. However, it's important to have carbon monoxide detectors installed in your property and ensure they are regularly tested. If you ever detect the smell of gas, you should immediately evacuate the premises and contact the gas emergency helpline. 
 
The lifespan of a gas heating boiler can vary depending on factors such as the quality of the unit, usage patterns, and maintenance. On average, a well-maintained gas heating boiler can last around 10 to 15 years. However, regular servicing and prompt repairs can help extend its lifespan. 
 
Yes, while Ox Heating specialises in Ideal boilers, our expertise extends to a wide range of boiler brands and models. Our team is equipped to service, repair, and install boilers from various manufacturers, ensuring your heating system is in expert hands regardless of its brand. 
 
With the Halo Heat & System Wi-Fi, specifically engineered for Ideal boilers, you can enjoy flexible control over your heating and hot water. The intuitive Halo app allows you to adjust settings from your smart devices, offering features like geolocation and compatibility with Amazon Alexa and Google Home for easy and efficient heating management. 
 
A Gas Safety Certificate (CP12) is a legal requirement for any rental property with gas appliances and needs to be renewed annually. It proves that all gas appliances, pipes, and flues are safe to use. Ox Heating provides comprehensive inspections to ensure your property complies with safety standards, protecting your tenants and your legal obligations as a landlord. 
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